Heart at Home Caregiver Education

Education and training are at the center of the Heart at Home caregiving model. Providing highly qualified and skilled in-home care to every client and every situation is what sets Heart at Home apart from individual care providers. Our quality of care is achieved through our training and continuing education programs.

We require all of our caregivers to receive ongoing training from Heart at Home founder Abby Paylor, RN, BSN. Our training follows the program developed by In the Know, A Home Care Pulse Company. They are recognized by the Home Care Association of America as a recommended partner with 200+ online and in-person courses.

How it Works

When a caregiver joins Heart at Home with prior caregiving or nursing experience, these are the steps we take to ensure they provide care at the high level we expect from our employees.
  • An In the Know Initial Skills Assessment will be conducted by the RN.
  • In the Know Caregiver Learning Ladder will be used as a guide to direct courses assigned to employees.
  • Ongoing courses will be required yearly as directed by Heart at Home. These will be available as online courses with required in-person training with the RN as a facilitator.
  • Specialized learning paths for Alzheimer’s & Dementia, Diabetes, Behavioral Health, Infection Control, and Restorative Care Specialists are made available.
  • First Aid and CPR are required.
For new caregivers who join Heart at Home without any prior experience, we offer a more comprehensive training path, which includes:
  • In the Know Caregiver Certification Series will be completed within four weeks of the employee’s hire date.
  • Caregiver courses will be followed according to the Caregiver Learning Ladder as recommended by In the Know.
  • Ongoing courses will be required yearly as directed by Heart at Home. These will be available as online courses with required in-person training with the RN as a facilitator.
  • Specialized learning paths for Alzheimer’s & Dementia, Diabetes, Behavioral Health, Infection Control, and Restorative Care Specialists are made available.
  • First Aid and CPR are required.

When our employees are supported and thriving, they are able to provide quality care to others.

Not only does ongoing education ensure our clients are receiving the highest possible level of care, but it also provides a wealth of knowledge and support to our caregivers.

Want to learn more about becoming a caregiver with Heart at Home?